The terms, in plain language.

These terms

These are the public terms of service for VendorBenchmark, a contract benchmarking and vendor-spend platform operated by Redress Compliance. They apply when you use the service without a separately signed agreement. If your organization has signed an order form, master services agreement, or enterprise agreement with us, that signed agreement takes precedence over this page wherever the two differ.

1. The service

VendorBenchmark lets your organization upload software contracts and receive benchmark reports and related deliverables produced by our analysts and by AI features. The service includes the web application, the deliverables produced within it, and the supporting exports.

2. Accounts and access

Access to the platform is granted by request. Accounts belong to named individuals within your organization, and organization owners manage who in their organization has access. You are responsible for keeping credentials confidential and for the actions taken under your organization’s accounts. Multi-factor authentication is available to every user and we recommend enabling it.

3. Plans and trials

The service is offered on annual subscription plans, Growth, Professional, and Enterprise, alongside a free tier and a 30 day trial. Plan scope, pricing, and any enterprise commitments are set out in your order form. Trial and free tier access can be adjusted or withdrawn as the plans evolve; paid subscriptions run for the term you purchased.

4. Your data

You own the data you put into the platform: your contracts, your files, and the records your organization creates. You grant us a license to process that data for one purpose, providing the service to you, including producing the benchmarks and deliverables you request. We may use anonymized, aggregated benchmark data that can never identify a customer, a company, a contract, or its terms; this is what makes the market comparisons in your reports possible.

5. Acceptable use

You agree not to:

• upload or process unlawful content through the service,
• attempt to breach tenant isolation or otherwise access data belonging to another organization,
• resell, sublicense, or share access to the service outside your organization without our written agreement.

We may suspend access that violates these rules, and we will tell you when we do.

6. Availability

We operate the service with commercially reasonable skill and care. These public terms include no uptime warranty; enterprise service level agreements are available by agreement and are documented in the relevant order form.

7. Liability

To the extent permitted by law, our total liability arising out of or related to the service is capped at the fees your organization paid us in the 12 months before the event giving rise to the claim.

8. Term and termination

Either party can terminate at the end of the current term. On termination, your organization can export its data from the platform and request full deletion, which removes both the database rows and the stored files.

9. Governing law

These terms are governed by the law agreed in your order form. If you use the service without an order form, contact us and we will confirm the applicable terms for your region.

10. Contact

Questions about these terms go to info@redresscompliance.com. For how we process personal data, see the data processing addendum and the security overview.